Enter and view: Chaseview Nursing Home, Staffordshire

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit on Chaseview Nursing Home, a nursing home with 60 places caring for adults under and over 65 years with varying needs, on 31st August 2017. The purpose of the visit was to follow up on the CQC visit which took place in February 2017 and resulted in an “inadequate” rating and the home being placed in special measures. The concerns raised included: - insufficient staffing - the administration of medicines - lack of dignity for residents - lack of activities - lack of visual aids for residents with dementia to help them select meals. The Enter and View representatives reported: - the home is a modern purpose built building in relatively good condition with neat gardens and limited parking; - internally the home was well-furnished and equipped with some refurbishment underway; some corridor areas appeared in need of routine sweeping; - pictures and information notices were displayed throughout the reception area including notices encouraging visitors, residents and professionals to provide feedback via a touchscreen; - there appeared to be enough staff on shift on the day of the visit; - the home is currently heavily reliant on agency staff though there are recruitment plans in place to reduce this; - residents appeared well-presented and cheerful; staff interacted well with residents; - several protocols and checks are in place to ensure the correct administration of medicines; - a full-time Activities Coordinator is employed, and a part-time Activities Coordinator was recently hired; - a range of activities are available for groups and individual residents including flower arranging, fitness exercises, pet therapy, bingo; a mini-bus is available for outings; - menus provided a choice of meals and food on the day looked attractive; staff were available at lunchtime to provide assistance with eating as needed; - a potential data protection issue was identified. Residents commented positively on the care they received and that they enjoyed the activities at the home. Relatives commented: - positively on the staff and care provided at the home; - the use of agency staff over a period of time was unsettling; - they were all aware of the recent difficulties the home had gone through. Staff commented: - that management were supportive; - morale had improved; - not all staff appreciated the new regime; - that they are frustrated with how long it takes to appoint new staff. The report made recommendations to: - share Healthwatch Staffordshire’s report on Activities in Care Homes with the Activities Coordinator; - train staff on the Data Protection Act. A follow up visit in six months was suggested. The provider responded positively to the report and committed to acting upon the negatives identified.

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General details

Report title 
Enter and view: Chaseview Nursing Home, Staffordshire
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Thursday, 21 September, 2017
Date evidence capture began 
Thursday, 31 August, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Continuity of care
Quality of care
Quality of staffing
Staff levels
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Adult social care
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.