Enter and view: Chaseside Care Home

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Summary of report content

Healthwatch Lancashire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lancashire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Lancashire visited Chaseside Care Home on Tuesday 20th February 2018. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs Chaseside Care Home is a small Dementia specific facility in an attractive area of Lytham St Annes. Healthwatch Lancashire were welcomed by Chris the Manager and he made himself available throughout our visit. Representatives particularly noticed the warm and busy atmosphere and how residents were confident in engaging with staff and visitors. Residents who responded to the questionnaire were generally positive about the service and told us that they frequently went on walks to the park opposite. Staff Healthwatch Lancashire spoke to were positive too and spoke well of their manager and deputy manager. The facility was decorated in a clean and functional manner, however representatives felt it looked a little bare and could have been homelier. Healthwatch Lancashire felt that Dementia specific provision could have been more imaginative, with more regular use of the therapy room. Two of the public bathrooms required attention. The deputy manager (who is relatively new to post) was very enthusiastic and told Healthwatch Lancashire that he was receptive to innovation and change and that improvements to the décor were currently under consideration.

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General details

Report title 
Enter and view: Chaseside Care Home
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Tuesday, 20 February, 2018
Date evidence capture began 
Tuesday, 20 February, 2018
Date evidence capture finished 
Tuesday, 20 February, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Decor
Healthwatch reference number 
Rep-7149

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.