Enter and view: Charnat Care

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Summary of report content

Healthwatch Sandwell undertook an Enter and View visit to Charnat Care, a provider of day services to people with learning disabilities, autism, physical disabilities and challenging behaviour on 28 November 2019.  This was part of a series of visits to Day Services throughout Sandwell in order to report on the range and quality of these services.

The report considers whether the service provider has strong and visible management, well trained staff who have the time to do the job and know the clients; offer a varied programme of activities, offer a quality choice of food and mealtimes, accommodate clients’ lifestyle and cultural needs, encourage feedback and provide a safe environment for clients.

The report includes 8 recommendations about the environment; health and safety, information provision and client engagement.

The report includes a response from the provider setting out the action they intend to take in response to the recommendations.

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General details

Report title 
Enter and view: Charnat Care
Local Healthwatch 
Healthwatch Sandwell
Date of publication 
Thursday, 23 January, 2020
Date evidence capture began 
Thursday, 28 November, 2019
Date evidence capture finished 
Thursday, 28 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Patient records
Quality of care
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Day care (social care services)

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.