Summary of report contentHealthwatch Lambeth gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lambeth to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Lambeth visited Charleston House on Thursday 17 April 2014. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Lambeth asked the residents to identify one area they would like to change, to improve the service at Charleston House and they identified the following: I want to get up earlier; I don’t want to rot in bed until 11.00am because my carer is working elsewhere; I want more social activities; I want us to all talk more, for there to be more social interaction. I want better vegetarian food; Nothing – I am quite happy; I want it to be better adapted for wheelchair users; I want more independence so I can cook my own food; I want more exercise; more staff. Healthwatch Lambeth recommend that the cleaning programme for the front of the building and car park should include regular checks of this area. A check should be made with the relevant authorities that the correct procedures for disposing of latex gloves is being undertaken and that those staff who have to use disposable gloves have been provided with the relevant guidance. There should be a review of the private and communal areas, including the garden. The review should involve the current residents who are wheelchair users so that individual adaptations can be identified to improve the quality of their personal and communal living environment. Current and future residents should be consulted as to whether they would be willing to pay for internet services. Residents should receive individual copies of minutes and decisions made about the running of the service in order that those unable to attend the meetings are kept informed. Also a record of all meetings should be available to the residents for reference purposes in the communal areas. Action should be taken to ensure that at all times residents are informed and consulted of intended changes in the service. As residents are contributing financially to the lunchtime meals their views should be regularly sought in respect of future menus. Particular attention should be taken to recognise the needs of ethnic and cultural minorities and to ensure that the meals maintain and improve the health and wellbeing of the residents. A discussion should be undertaken with the residents and any of their relatives about providing opportunities to shop for themselves, in order to improve their choice about the food they eat. Consideration should be given to inviting a representative from a local supermarket to a meeting with residents to discuss how online shopping and home delivery services might work for them.
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Enter and view: Charleston House Care Home
Date of publication
Friday, 7 April, 2017
Date evidence capture began
Friday, 7 April, 2017
Date evidence capture finished
Friday, 7 April, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Quality of care
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?