Enter and view: Charles Clifford Dental Hospital, Sheffield

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Summary of report content

In October 2016 two authorised representatives from Healthwatch Sheffield conducted an enter and view visit to dental services provided by the Sheffield Teaching Hospitals NHS Foundation Trust. The Charles Clifford Dental Hospital site is a Dental Teaching Hospital offering free services performed by University of Sheffield dental students under the supervision of experienced staff. The visit was arranged and advertised in advance. Representatives met with the Clinical Services Manager, talked to a consultant, dental nurses, a receptionist and three patients. The purpose of the visit was to gather information about accessibility, identify examples of good working practice, observe the environment and processes in the public areas during surgery sessions and identify any areas for improvement. Representatives found that the service and treatment was appreciated by patients and delivered by staff who communicated well and in a supportive manner. The building was well presented but old. This affected access for some patients and led to difficulties in organising treatment areas. Public transport options and disabled parking was also an issue. Services for children, information leaflets, opening hours, staff and training were also reviewed as part of the visit. Healthwatch made six recommendations regarding disabled parking, signage, meet and greet volunteers, data protection and managing phone appointment calls. The service provider’s responses are included as are their plans to partnership work with the local Council and other agencies to achieve improvements.

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General details

Report title 
Enter and view: Charles Clifford Dental Hospital, Sheffield
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Monday, 31 October, 2016
Date evidence capture began 
Monday, 31 October, 2016
Date evidence capture finished 
Monday, 31 October, 2016
Type of report 
Enter and view
Key themes 
Access
Car parking access
Decor
Other information of note about this report 
Safeguarding
Healthwatch reference number 
Rep-6354

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Dentistry

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Doctors
Nurses
Receptionists
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.