Enter and view: Chapel Garth Care Home

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Summary of report content

On 14th March 2019, Healthwatch Doncaster undertook an Enter and View visit in a local care home to build a picture of the quality and range of care provision in Doncaster from a resident’s perspective. A group of 4 members, split into 2 pairs, visited the care home and observed communal areas and activities at the start of the lunchtime process. The home, with a capacity of 34, had 32 residents, all of whom had dementia. Results of the findings suggested that the home had a caring and homely atmosphere; the residents were well cared for and looked happy; the manager and staff were welcoming, friendly, honest and open; staff and resident interactions were excellent, and the environment was clean and tidy. All four Healthwatch Authorised Representatives felt that they would be happy for a family member to reside there. The report recommended a few changes to make the home safer and more dementia friendly. This included extending the alarm pulls in residents’ toilets to extend to just above floor length, ensure that all visitors use the signing-in book as a matter of routine, replace residents’ white raised Mowbray toilet seats with coloured ones that contrast with the white frames and toilets, replace white grab rails and bars in toilets and bathrooms with coloured ones to make them more visible and check that clocks and the calendar show the correct time and date.

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General details

Report title 
Enter and view: Chapel Garth Care Home
Local Healthwatch 
Healthwatch Doncaster
Date of publication 
Tuesday, 9 April, 2019
Date evidence capture began 
Thursday, 14 March, 2019
Date evidence capture finished 
Thursday, 14 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Mental health
Social / behavioural
Vision impairment
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.