Enter and view: Chalfont Lodge

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Summary of report content

Healthwatch Bucks conducted an unannounced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs. Healthwatch Bucks visited Chalfont Lodge, on 10/09/2018. Chalfont Lodge provides care for about 106 residents. At the time of the visit there were 92 residents. People live there with dementia (Memory Lane), nursing (Sunningdale) and complex physical needs (Turnberry). Healthwatch Bucks spoke to 10 residents, 4 members of staff and 6 visitors and observed a further 3 visitors, 10 staff and 27 residents. The summary of findings included: Residents have a wide range of needs as well as capabilities and expectations; Visitors praised the staff whilst still saying there were not enough of them; There was an extensive range of activities including several physio and music therapy sessions each week. This report contains 6 recommendations specifically around information providing, mealtimes and staffing.

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General details

Report title 
Enter and view: Chalfont Lodge
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Monday, 10 September, 2018
Date evidence capture began 
Monday, 10 September, 2018
Date evidence capture finished 
Monday, 10 September, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Continuity of care
Food and nutrition
Healthwatch reference number 
Rep-7058

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
20
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.