Enter and view: Chadsmoor Medical Practice

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View to Chadsmoor Medical Practice in February 2020. 21 patients completed surveys about their experiences of the surgery.

The report found that signage to the medical centre is not easily seen by people who are unfamiliar with the area. The waiting room is small and there is an electronic calling system . The posters are not accessible as they are in small print and black and white. There is no privacy at the receptionist’s desk. There is a friends and family box visible in the waiting room, however it is not clearly signed and is not clear what it is for.

Patients reported that the ease of getting an appointment varied. Patients were positive about their experiences with the reception desk, including privacy and friendliness. Patients reported using alternative services when they were unable to get an appointment. 

A number of recommendations were made for the surgery to address. 

The service did not provide a response. 

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General details

Report title 
Enter and view: Chadsmoor Medical Practice
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Thursday, 21 May, 2020
Date evidence capture began 
Tuesday, 25 February, 2020
Date evidence capture finished 
Tuesday, 25 February, 2020
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Service delivery organisation and staffing
Staff attitudes
Staff training
Healthwatch reference number 
Rep-7519

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
22
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Receptionists
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.