Enter and view: The Cedars Surgery

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Summary of report content

Healthwatch North Somerset conducted an Enter and View visit at The Cedars GP Surgery in December 2017 to ascertain the experience and opinions of local patients. The Cedars Surgery was selected as part of this local Healthwatch’s series of Enter and View visits to GP Practices in North Somerset. The Enter and View representative observed interaction between staff and patients and engaged with 4 patients. The visit focused on decor, cleanliness, patient contact, the waiting rooms, and information boards. Whilst the surgery was found to be welcoming and friendly and premises clean and well-maintained, the report identified 3 recommendations: to publicise more information about the PPG, to explore the possibility of a display in the waiting area with photos and information about staff at the surgery and to provide patients with more information about the role of reception staff. The Cedars Surgery have not formally responded to the report.

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General details

Report title 
Enter and view: The Cedars Surgery
Local Healthwatch 
Healthwatch North Somerset
Date of publication 
Wednesday, 13 December, 2017
Date evidence capture began 
Wednesday, 13 December, 2017
Date evidence capture finished 
Wednesday, 13 December, 2017
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Public involvement
Quality of appointment
Quality of care
Quality of staffing
Staff attitudes
Waiting times and lists for treatment
Other information of note about this report 
Good Practice
Healthwatch reference number 
Rep-6145

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
4
Age group 
All
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.