Enter and view: Cedar Falls Care Home

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Summary of report content

Healthwatch Walsall conducted an Enter and View visit to Cedar Falls Care Home on 19 June 2018 to observe the physical environment of the home and the interactions of staff and residents and to capture the experiences of residents and their relatives. Residents reported that were happy that they could check their Care Plan if they wanted to and that the Manager was available to agree to any change if necessary. Residents were free to go to their rooms, or to be in the lounge at any time. The report notes that the complaints procedure was not well understood but the Manager was available to approach if an issue or complaint arose. and it was indicated that each resident has a user guide in their room which contains the complaint process and there is a notice in reception area. Relatives spoken to reported that Care Staff called them about all important issues affecting their relatives. The recommendations made were relatively minor and the provider has given a positive response and has taken action where required.

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General details

Report title 
Enter and view: Cedar Falls Care Home
Local Healthwatch 
Healthwatch Walsall
Date of publication 
Saturday, 16 June, 2018
Date evidence capture began 
Saturday, 16 June, 2018
Date evidence capture finished 
Saturday, 16 June, 2018
Type of report 
Enter and view
Key themes 
Access
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Continuity of care
Decor
Engagement
Food and nutrition
Health protection
Lifestyle and wellbeing
Patient records
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-6954

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
8
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.