Enter and view: Castle Park Care Home revisit

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Summary of report content

Healthwatch Derby conducted an Enter and View on Castle Park Care Home, a privately owned nursing home catering for various levels of dementia. The visit was conducted on 11th April 2017. The visit was arranged as part of Healthwatch Derby's enter and view schedule. Observation by the enter and view representatives reported that: Fixtures and fittings should be maintained and/or repairedto a safe and working standard. If possible, a deep clean could be undertaken to help alleviate the unpleasant odour in the lounge on the ground floor. The information on display should be reviewed regularly to be kept up to date. Hand gel dispensers should be kept filled to a reasonable level. Bigger menus in the dining room would enable more residents to read them. Staff meetings could include ways to make staff feel supported and valued as two thirds of the staff members who completed a survey did not feel that they were. The service provider did respond to the recommendations and disagreed with them.

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General details

Report title 
Enter and view: Castle Park Care Home revisit
Local Healthwatch 
Healthwatch Derby
Date of publication 
Tuesday, 11 April, 2017
Date evidence capture began 
Tuesday, 11 April, 2017
Date evidence capture finished 
Tuesday, 11 April, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Health visitor
Out of hours
Social care services 
Residential care home
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.