Enter and view: Cartlidge House

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Summary of report content

Healthwatch Telford and the Wrekin undertook an Enter and View visit to Cartlidge House on 30 November 2019.  At their visit, they spoke to 11 residents and 1 member of staff.


Staff were observed interacting well with residents and residents appear happy with staff.

The home needed some redecoration

Residents looked clean and well groomed; however one resident did have food spilt down their clothing.

Food is prepared and cooked on site.

The home has good dementia signage.


There were five recommendations about redecoration and repair, staff needing to consider residents’ dignity and respect, the need for staff training on the tip up chair, re-emphasising the choice of food on the menu and to tidy and review the number of posters on the walls.

The report includes a response from the provider to all the recommendations.

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General details

Report title 
Enter and view: Cartlidge House
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Tuesday, 4 February, 2020
Date evidence capture began 
Saturday, 30 November, 2019
Date evidence capture finished 
Saturday, 30 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Allied health care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.