Enter and view: Carrington House, Central Bedfordshire

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Summary of report content

Healthwatch Central Bedfordshire conducted an announced Enter and View visit on 17th February 2015 to Carrington House Care Home. The home, which is owned by Hold Care Ltd, has 60 beds providing care for people with dementia and frail older people. Residents as well as several relatives and members of staff were spoken to. The findings show that at the time of the visit, the home was operating to a good standard of care with regard to dignity and respect with staff interacting with residents positively and regularly including just checking frequently. All the staff, observed speaking to residents, clearly knew them well, using their first names. Residents looked tidy, clean and well cared for. The residents spoken to stated they were comfortable in the home and quite happy. Family members spoke highly of the care afforded to their relatives. The staff appeared to be well trained and representatives were confident the residents were well cared for. Residents spoken to were generally happy with the meals, the menu was balanced and nutritious and mealtimes were suitable for the residents. The residents that representatives spoke to all thought the standard and variety of food served was very good. An activities manager and two activities co-ordinators organise events to involve residents and their relatives as much as possible. High praise was given by relatives and residents regarding the activities co-ordinators, who were observed by the representatives engaging with residents. Representatives recognised that the activities manager is passionate about the wellbeing of the residents and to continually improving their stay at the home. Many new initiatives have been introduced, such as the Christmas carol competition between the three homes in the group, which was conducted over Skype. This was recognised as innovative and a recommendation was made to expand and promote this good practice across the group of homes. It was also recommended that the report be shared with residents and their relatives to allow them the opportunity to comment further should they wish to do so. Despite reminders to the service provider, Healthwatch Central Bedfordshire did not receive a response to the report.

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General details

Report title 
Enter and view: Carrington House, Central Bedfordshire
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Tuesday, 17 February, 2015
Date evidence capture began 
Tuesday, 17 February, 2015
Date evidence capture finished 
Tuesday, 17 February, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.