Enter and view: Carlton House

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Summary of report content

Healthwatch North East Lincolnshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch North East Lincolnshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch North East Lincolnshire visited Carlton House on 09/02/2015. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. A warm, bright and very well furnished care home with a high standard of cleanliness throughout. The staff were welcoming and well trained with some of them being Dignity and Infection Control Champions and some of them attending the local Dignity and Long Term Providers meetings. Residents appear well cared for and are treated with dignity and respect. The recommendations in the report state members of staff to be reminded that they should always wear PPE when preparing food and beverages in the kitchen. The home to contact Hope Street Specialist Falls Prevention Service to assist with sourcing the correct ferrules needed.

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General details

Report title 
Enter and view: Carlton House
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Monday, 9 February, 2015
Date evidence capture began 
Monday, 9 February, 2015
Date evidence capture finished 
Monday, 9 February, 2015
Type of report 
Enter and view
Key themes 
Health protection
Quality of catering
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.