Enter and view: Carlton Court Care Home

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Summary of report content

In August 2013, Healthwatch Barnet carried out an announced enter and view visit to Carlton Court Care Home, as part of a planned strategy to look at a range of care and residential homes within the London Borough of Barnet to obtain a better idea of the quality of care provided. The report concludes that Carlton Court is a good residential care home providing a generally competent standard of care for people with dementia, physical problems and those at the end of their life. However, at the time of the visit the Team did not observe the level of staffing mentioned by the Manager, and felt that the residents may not always be receiving the attention they could benefit from. Overall, representatives found most residents to be happy and well looked after in a home with clear and accountable policies and procedures. The report makes 6 recommendations and contains a response from the provider, addressing each recommendation and taking on board the suggestions.

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General details

Report title 
Enter and view: Carlton Court Care Home
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Wednesday, 14 August, 2013
Date evidence capture began 
Wednesday, 14 August, 2013
Date evidence capture finished 
Wednesday, 14 August, 2013
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Health promotion
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Adult social care
Residential care home

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.