Enter and view: Cardinal Heenan House

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Summary of report content

Healthwatch Lancashire conducted an Enter and View visit at Cardinal Heenan House, a privately owned care home that provides care for the elderly and people affected by dementia. The purpose of the visit was to observe the service, consider how it may be improved and disseminate good practice. Enter and View representatives made an announced visit on Tuesday 28th November 2017. They engaged with six residents, four staff and two relatives. Discussion was structured around four themes: environment, care, nutrition and activities, which were designed to gather information concerning residents overall experience of living at the home. The team also recorded their own observations using a traffic light scale to rate the areas. Healthwatch highlighted a remarkable level of social integration between the facility and the community, with the facility hosting many village events and being at the “heart” of the community. Representatives observed that the environment was clean, homely and dementia-friendly with considerable effort put into personalising the communal spaces. Representatives also observed positive relationships between staff and residents and a comprehensive regular activity schedule incorporating film shows, music and gentle exercise, as well as communal activities such as a Christmas cake and coffee morning, a Christmas carol concert, and a seasonal Pantomime. Based on the traffic light ratings, the Enter and View Representatives gave the home an overall Green rating. There were no recommendations made to the provider and the report does not contain a provider response.

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General details

Report title 
Enter and view: Cardinal Heenan House
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Monday, 22 January, 2018
Date evidence capture began 
Tuesday, 28 November, 2017
Date evidence capture finished 
Tuesday, 28 November, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.