Summary of report contentHealthwatch Lancashire conducted an Enter and View visit at Cardinal Heenan House, a privately owned care home that provides care for the elderly and people affected by dementia. The purpose of the visit was to observe the service, consider how it may be improved and disseminate good practice. Enter and View representatives made an announced visit on Tuesday 28th November 2017. They engaged with six residents, four staff and two relatives. Discussion was structured around four themes: environment, care, nutrition and activities, which were designed to gather information concerning residents overall experience of living at the home. The team also recorded their own observations using a traffic light scale to rate the areas. Healthwatch highlighted a remarkable level of social integration between the facility and the community, with the facility hosting many village events and being at the “heart” of the community. Representatives observed that the environment was clean, homely and dementia-friendly with considerable effort put into personalising the communal spaces. Representatives also observed positive relationships between staff and residents and a comprehensive regular activity schedule incorporating film shows, music and gentle exercise, as well as communal activities such as a Christmas cake and coffee morning, a Christmas carol concert, and a seasonal Pantomime. Based on the traffic light ratings, the Enter and View Representatives gave the home an overall Green rating. There were no recommendations made to the provider and the report does not contain a provider response.
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Enter and view: Cardinal Heenan House
Date of publication
Monday, 22 January, 2018
Date evidence capture began
Tuesday, 28 November, 2017
Date evidence capture finished
Tuesday, 28 November, 2017
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?