Enter and view: Carders Court Care Home

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Summary of report content

Healthwatch Rochdale visited Carders Court Care Home as part of a programme of announced Enter and View visits to care homes in the Rochdale borough. The visit was based on eight care quality indicators developed by Independent Age. Several staff and residents reported feeling there was not enough time for staff to spend a lot of time with residents but the Healthwatch Rochdale Authorised Representatives observed staff members referring to residents by name, chatting with residents and speaking in a correct tone of voice as well as using caring gestures and touch. We also saw staff members making eye contact and smiling, as well as engaging with visitors and treating each other with respect. Residents, their visitors, management and staff all agreed that residents care plans were personalised and updated monthly, or more often if required. Staff and most residents spoken to spoke positively of the activities available to residents, however, the families who were visiting were not as happy with the range on offer. Authorised Representatives observed a weekly and monthly list of activities displayed on a notice board in each unit. Activities included day trips out, pamper mornings, music, games, arts and crafts and bingo. On one of the units a book shelf was located in the lounge and also had a working bar. There was a replica tea room located in the conservatory where residents are able to take afternoon tea and celebrate their birthday, with evidence of a recent birthday celebration having taken place here. On the Dementia unit a memory box was observed with lots of replica materials to help trigger memories for Dementia patients. Social interaction at meal times is encouraged with “ninety per cent of residents choosing to sit at the dining table”. One staff member told us that “residents can choose where to sit and interaction between residents is good”. Another staff member said that “staff chat to residents whilst at the dining table”. all of the residents spoken to said they enjoyed meal times, with there being “plenty of choice” and an opportunity to “sit with others and make new friends”. Again, visiting family members had a different view with one person saying that, while their relative always ate all his meals, the family member felt they were unappetising. All people spoken to about the Home's ability to accommodate residents' personal, cultural and lifestyle needs, felt that this was well managed by the Home. Healthwatch Rochdale made 4 recommendations following the visit, mainly focussed on better communication to staff by management, and one in relation to ensuring the activities were equitable across the various units within the Home. The provider has provided a thorough response to the recommendations however, this response largely justifies the way the areas of recommendation are already being managed or provided.

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General details

Report title 
Enter and view: Carders Court Care Home
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Monday, 2 July, 2018
Date evidence capture began 
Friday, 29 June, 2018
Date evidence capture finished 
Friday, 29 June, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health promotion
Health protection
Lifestyle and wellbeing
Patient records
Quality of care
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.