Enter and view: Carden Bank Care Home

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Summary of report content

Healthwatch Staffordshire conducted an unannounced Enter and View visit Carden Bank Care Home on 17 May 2013. The Healthwatch Staffordshire Enter and View Authorised Representatives spoke to most residents during the visit and heard that they considered themselves to be well looked after, treated with respect and dignity. They said they received good food, care, and consideration. . One of the residents summed their thoughts up by stating “best place ever, I love it here, you would never find one as good as this”. The visiting team also spoke to three staff on duty, the Manager, Deputy Manager, and cook, and they confirmed that they had all the support required from management to carry out their relative duties. Training was well provided for and the staff said that hands on management created a good sense of teamwork. The Authorised Representatives observed what they felt was a genuine desire by staff to provide, and improve where necessary, good care and also gave the impression of being happy in their work. No recommendations were made and no response was received from the provider.

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General details

Report title 
Enter and view: Carden Bank Care Home
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Friday, 17 May, 2013
Date evidence capture began 
Friday, 17 May, 2013
Date evidence capture finished 
Friday, 17 May, 2013
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Decor
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5007

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
14
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.