Enter and view: Capetown Ward

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Summary of report content

Healthwatch Enfield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Enfield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Enfield visited Capetown Ward, Chase Farm Hospital on 01/12/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Enfield found Capetown Ward to be well-managed, with a pleasant, calm and purposeful atmosphere. Patients and carers they spoke to told them that staff were generally kind, helpful and very hard-working, but several said they thought that there were not enough nurses and healthcare assistants to deliver all the care required in a timely manner. A skilled team of therapists including physiotherapists, occupational therapists, speech and language therapists and dietitians provide specialist therapies on a one to one and group basis, and patients and carers told them they found these sessions very helpful. Patients and families also benefit from help and advice from dementia and stroke specialists. Healthwatch Enfield identified many examples of good practice in the ward. Patients and carers confirmed that they felt informed and involved in decisions about care and treatment. Care-planning documents encourage a personalised approach to care, identifying and meeting individual needs. Careful preparations are made before patients are discharged. Patients were not uniformly enthusiastic about food on the ward, and Healthwatch Enfield believe the management should invite patients and carers to offer their suggestions for how to make the food more appealing. Healthwatch Enfield suggest that the hospital management should try to establish a patients’ and carers’ representative group at Chase Farm, and should also invite patients and carers to contribute their ideas for a patient information pack. There were 7 recommendations in this report and a response from the Hospital Director indicating that the recommendations which have been made are being addressed.

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General details

Report title 
Enter and view: Capetown Ward
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Tuesday, 1 December, 2015
Date evidence capture began 
Tuesday, 1 December, 2015
Date evidence capture finished 
Tuesday, 1 December, 2015
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Communication between staff and patients
Discharge
Food and nutrition
Health promotion
Health protection
Quality of regulation
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Healthwatch reference number 
Rep-6162

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Neurology

Details of people who shared their views

Number of people who shared their views 
16
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.