Enter and View: Canal Vue Care Home

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Summary of report content

Healthwatch Derbyshire conducted an announced Enter and View visit to Canal Vue Care Home, a nursing home that cares for older people, people with physical disabilities, people with sensory impairments and people with Dementia, on 28th February 2015. This visit was done in response to concerns raised by Derbyshire County Council and at the Derbyshire Quality Surveillance Group. The visit was mainly observational, however, Healthwatch team approached residents to ask them about their experiences of living in the care home, when and where appropriate. The care home was found to be modern, tidy and bright and well maintained; however the ambiance was not welcoming and did not give a sense of homeliness and personality. There was a lack of information and signage throughout the building. The representatives observed some examples of poor health and safety standards, while some aspects of cleanliness needed to be addressed. There was an unpleasant smell in some areas too. Examples of preserving dignity and respect were observed during the visit. More assistance during mealtimes, hot drinks not available on request, and no vegetarian choice routinely offered were some other issues found by the team. The fact that the home is spread over three floors, with dementia residents on the 1st and 2nd floors, presents challenges to the staff in allowing residents to not being confined to certain areas. Staff were observed to be polite, respectful and friendly. There was a sense of enthusiasm about the revitalisation of the care home now it was under new management. The morale and hopes for even more alterations and improvements were obviously felt by the team. The team also met with the new care home Manager and the Nurse in charge. A long and detailed list of recommendations by Healthwatch are included in the report. The service provider responded to most of the points with action to be taken on the rest.

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General details

Report title 
Enter and View: Canal Vue Care Home
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Saturday, 28 February, 2015
Date evidence capture began 
Saturday, 28 February, 2015
Date evidence capture finished 
Saturday, 28 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Decor
Food and nutrition
Health and safety
Quality of care
Quality of staffing
Staff levels
Support
Other information of note about this report 
Careplan
Meaningful Activities
Healthwatch reference number 
Rep-5207

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Local Council
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
6
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.