Enter and View: Campbell Centre

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Summary of report content

Between 29th October 2019 and 20th November 2019, Healthwatch Milton Keynes undertook Enter and View visits to the Campbell Centre, which is an acute inpatient mental health unit. The purpose of the visit was to engage with inpatients at the centre to hear about their experiences whilst under the care of the acute mental health inpatient service.

Healthwatch staff found the centre a clean, bright and well-equipped facility with the popular programme of activities. People they spoke to, were complimentary off the nurses, peer supporters and the Occupational Therapy Team. They also identified some opportunities for further improvement; this included consultant meetings to allow patients to have a say on their care, people feel they have frequent opportunities to see their consultant, they feel consistently treated with dignity and respect, and feel enough is done to help prepare them for discharge. In an additional finding, they heard from one participant about a “safety cross” scheme, which was soon to be implemented at the centre. This would be a simple wall calendar displaying in a public area that staff can mark in colour to show days when any incident of physical violence had taken place and those that were incident free.  

The report made several recommendations about the environment and facilities, activities, staff, consultant care, preparing for discharge and sectioning. The report does contain a response from the provider.


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General details

Report title 
Enter and View: Campbell Centre
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Monday, 1 June, 2020
Date evidence capture began 
Tuesday, 29 October, 2019
Date evidence capture finished 
Wednesday, 20 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Health protection
Information providing
Quality of care
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Mental health crisis service

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.