Enter and view: CAMHS Unit

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Summary of report content

Healthwatch Leicestershire conducted an announced Enter and View visit to the Child and Adolescent Mental Health Services (CAMHS) unit on the 6th and 20th January 2016. 

At the time of the visit, the evidence was that the Unit provides a very good standard of care. Young people told Healthwatch that there was a positive relationship between them and the staff. They noted that the school cannot accommodate all the students to be taught together due to limited space. They  saw evidence of a well developed programme of activities (therapeutic and social) for young people. Staff told us that Carers’ Assessments are not routinely offered. They observed thorough and detailed staff handover processes. 

Healthwatch made the following recommendations: to improve tired decor in the corridors, to consider expanding the space allocated to the school, to consider offering indoor sports activities, to routinely offer Carers' Assessments, to continue to explore the possibility of commissioning a Crisis Team. This report contains a service provider response. 

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General details

Report title 
Enter and view: CAMHS Unit
Local Healthwatch 
Healthwatch Leicestershire
Date of publication 
Friday, 8 July, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Health and safety
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Medication
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-0974

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Allied health care professionals
Care / support workers
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.