Enter and view: Camelot care home

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Summary of report content

Healthwatch Wiltshire conducted an enter and view visit on Camelot care home, a privately run nursing home in Amesbury with capacity for 57 older people, both long term and in an intermediate care basis. A multi-disciplinary team comprising a physiotherapist, rehabilitation assistant and occupational therapist is based at the home to provide support with recovery. This enter and View visit was conducted as part of Healthwatch Wiltshire’s Quality Monitoring work programme and was unnanounced. Observations from the enter and view representatives included: - The residents looked alert, happy and well groomed. Those interviewed reported feeling safe and well cared for. - Residents were joining in enthusiastically with sing songs and dancing. Staff were interacting with them in a friendly and attentive manner. - All were positive about the food – one person said it was excellent, there was always a choice and it was always hot. Another said he could have drinks and snacks outside meal times. The report contains five recommendations for the home: • Recruitment – to address the problem of staff recruitment outlined by the Registered Manager, advertising via Facebook might be an option. The Registered Manager said she would think about this. • Relationships with the local community – to foster these, the Registered Manager should continue her efforts to establish a Friends group. • Dementia Friendly adaptations – a large face clock and calendar could be displayed in all communal areas, and toilet and bathrooms doors identified by picture signage. This would help residents with dementia. • The main entrance and bell to Camelot from the car park should be clearly labelled to help visitors. • Your Care Your Support Wiltshire website – the Registered Manager should promote the use of this information and signposting resource to her staff and family members - leaflets were left with the Senior Nurse. The report includes a brief response from the provider.

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General details

Report title 
Enter and view: Camelot care home
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Wednesday, 16 November, 2016
Date evidence capture began 
Wednesday, 16 November, 2016
Date evidence capture finished 
Wednesday, 16 November, 2016
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Health promotion
Holistic support
Lifestyle and wellbeing
Medication
Quality of care
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Support
Healthwatch reference number 
Rep-5599

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.