Enter and view: Cambridge Avenue Medical Centre

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Summary of report content

Healthwatch North Lincolnshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch North Lincolnshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch North Lincolnshire visited Cambridge Avenue Medical Centre on Thursday 26th November 2015. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs overall, it is important to share with staff the positive feedback from residents and visitors following this Enter and View visit, and to celebrate the areas of good practice identified in this report. The following recommendations for improvement are based on the findings of the visit on the day: To consider ways to further promote the use of the online booking system, through information displayed in the practice and communications with patients and carers. The experiences of those who have experienced the benefit of booking online could be shared in a practice newsletter. To further raise awareness of the new extended opening hours of the surgery, highlighting the benefits of this for those who work during office hours. To consider whether providing information to highlight other roles within the practice, such as nurse practitioner, would help patients make the right choice and ease pressure on GP appointment booking.

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General details

Report title 
Enter and view: Cambridge Avenue Medical Centre
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Thursday, 26 November, 2015
Date evidence capture began 
Thursday, 26 November, 2015
Date evidence capture finished 
Thursday, 26 November, 2015
Type of report 
Report
Key themes 
Booking appointments
Service delivery organisation and staffing
Healthwatch reference number 
Rep-6326

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.