Enter and view: Cambrian Medical Centre

Download (PDF 864KB)

Summary of report content

Healthwatch Shropshire (HWS) has received many comments regarding the
availability of GP appointments in the last year. The public seem generally
unaware of extended access appointments (appointments available outside normal
surgery opening hours) being available. HWS are gathering further information
about access to GP appointments through a hot topic. A hot topic is targeted
activity looking at one particular aspect of health and social care and inviting
views from the public.

The report covers visits to GP surgeries across Shropshire to discuss appointments and see how they are offering extended access appointments, if they are advertising them
in the surgery and if they are making patients aware of them when they ask.

Included in this report is information found on GP appointments, extended access appointments, digital access, reception provision and prescription access.

Would you like to look at:

General details

Report title 
Enter and view: Cambrian Medical Centre
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Tuesday, 21 January, 2020
Date evidence capture began 
Wednesday, 11 December, 2019
Date evidence capture finished 
Wednesday, 11 December, 2019
Type of report 
Enter and view
Key themes 
Booking appointments
Digitalisation of services
Information providing
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Network related impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.