Enter and view: Calderdale Royal Hospital

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Summary of report content

Enter and View is one of the many tools used by Healthwatch Calderdale to gather opinions from the general public. Healthwatch Calderdale visited two wards when they carried out a Enter and View visit in The Dales unit at Calderdale Hospital. Both wards are for working age adults with mental health conditions; Elmdale is a female single gender inpatient unit and Ashdale is a male single gender inpatient unit. Both wards have a specialist bed for children aged 16 years and over. The wards are used ‘Trust wide’ so whilst the patients are mainly from the Huddersfield and Halifax areas – beds can be taken up by patients from North Kirklees; Barnsley and Wakefield areas. The report highlighted that Healthwatch Calderdale were made to feel very welcome on both wards during our visits and it was apparent to us that senior staff were open to hearing suggestions about how the service could be improved. Managers were keen to hear the feedback service users gave us and they took notes when we were sharing information at the end of our visit. One of the main reasons for this Enter and View visit was to establish whether patients are aware how they can give feedback about the care and treatment they receive. Healthwatch Calderdale were pleased to note that noticeboards on both wards and patient information booklet contained information on who patients could contact if they had a comment, concern, complaint or compliment. Some patients also spoke to Healthwatch Calderdale about what they would do if they had any issues. Healthwatch Calderdale noted that patients may benefit from being able to give feedback quickly, informally and anonymously. Elmdale already has a suggestion box on the ward but it would benefit to have one on Ashdale also, or a ‘graffiti board’. The report noted that there was quite a marked difference between the feedback we gathered from patients about the activities available on both wards. Elmdale patients spoke very highly about the support they received from occupational therapy staff and were generally happy with the range of activities on offer; patients on Ashdale ward were generally more negative about the activities available to them. Healthwatch Calderdale stated in the report that patients on Ashdale ward gave many positive comments about nursing staff. Patients on both units mentioned staffing levels and that bank staff are used frequently. Many staff commented on the surveys about this also and how it would benefit patients and staff to have a higher staff numbers. Healthwatch Calderdale recognised that the design and layout of the building has its limitations but there are some areas which could be made more comfortable and inviting by making some simple and inexpensive changes; these are suggested in the recommendations below. The report includes 8 recommendations and has a response from the provider.

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General details

Report title 
Enter and view: Calderdale Royal Hospital
Local Healthwatch 
Healthwatch Calderdale
Date of publication 
Tuesday, 1 August, 2017
Date evidence capture began 
Tuesday, 1 August, 2017
Date evidence capture finished 
Tuesday, 1 August, 2017
Type of report 
Enter and view
Key themes 
Food and nutrition
Public involvement
Quality of staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Mental health recovery service
Psychiatry / mental health (other services)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.