Enter and view: Caddington Hall Residential Home

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Summary of report content

Healthwatch Central Bedfordshire conducted an announced Enter and View visit to Caddington Hall Residential Home, on 12 February 2015. This was part of a planned set of visits to social care services to observe service delivery, talk to staff, and consult with residents and relatives about their experience with the service. Healthwatch representatives learnt that this home had reopened for admissions in March 2014 and in August 2014 several staff left the home due to an uncertain future when it was announced that management of the home would be transferred from BUPA to the Local Authority. Despite planning to recruit permanent staff, they didn’t go forward with that plan due to a current ongoing review of options for the future of the home by the Local Authority. As a result, the home was operating with a limited number of disheartened staff and no activities coordinator. HW representatives found the home to be clean, warm, light and airy and the residents well dressed and cared for. Residents spoken to found the home to be warm, safe and secure although one commented “the atmosphere seems empty” as the home didn’t have many residents at the time. All residents were worried about the future of the home. The food was all freshly prepared, and they had a ‘Food First’ nutrition award as they catered for special diets (diabetic etc.) There is a complaints procedure and resident/relatives meetings are held quarterly. The staff despite feeling ‘let down’ by CBC, worked with passion and dedication. One relative spoke to said ‘I want my mum to stay here; the quality of care is so good’. HW staff felt that the home is operating to a very good standard of care with regards to dignity and respect despite the uncertain future and the challenges that brings to the staff. HW made a few recommendations one of which was that the future plans for Caddington Hall be fully explained to the residents/relatives, and their considerations would be taken into account with regards to any changes that will take place. Caddington Hall responded saying they are happy with the report.

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General details

Report title 
Enter and view: Caddington Hall Residential Home
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Thursday, 12 February, 2015
Date evidence capture began 
Thursday, 12 February, 2015
Date evidence capture finished 
Thursday, 12 February, 2015
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.