Enter and view: Byron Court, Bedford Borough

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Summary of report content

Healthwatch Bedford Borough conducted an announced Enter and View visit to Byron Court on 9 April 2015. The home provides residential care for people with learning disabilities. The team engaged with residents and staff and made general observations about the home throughout the visit. Healthwatch Bedford Borough had informally visited the home the year before. The team found that the majority of issues previously discussed with the home had been addressed. The physical environment was generally safe and welcoming. There was, however, an area of concern where there was a gap in the stair banister which the team felt could result in an injury, and the carpet in the hall was in need of replacing. The residents are encouraged to be involved in their care plan and maintain independence. The residents engaged with were positive about their experience in the home and the care they receive. The team found it disappointing that staff had not accessed the formal training to facilitate the communication needs of one resident. The report made recommendations in regard to the physical environment and staff training. The report did not include a response from the service provider.

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General details

Report title 
Enter and view: Byron Court, Bedford Borough
Local Healthwatch 
Healthwatch Bedford Borough
Date of publication 
Thursday, 9 April, 2015
Date evidence capture began 
Thursday, 9 April, 2015
Date evidence capture finished 
Thursday, 9 April, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Digitalisation of services
Health and safety
Patient records
Quality of care
Staff attitudes
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Learning disability

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.