Summary of report contentHealthwatch Bedford Borough conducted an Enter and View visit to Bushmead Court Residential Home on 1 April 2015. The team spoke with residents about the care they receive and how they find living in the home using survey methods and noted their observations made throughout the visit. The residents indicated that they were happy with their care and that staff treated them with dignity and respect. The team reported that the physical environment of the home was welcoming and well kept. A range of activities were on offer to the residents, however, it was reported that they were not often well attended. The report made two recommendations. The team suggested that the home should gather resident feedback about the activities they would like to attend, and for the home’s management team to be made aware of Healthwatch Bedford’s role and purpose. The report included a response from the service provider. The home’s manager suggested that feedback about activities is already collected on a 6 monthly basis.
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Enter and view: Bushmead Court Residential Home, Bedford Borough
Healthwatch Bedford Borough
Date evidence capture began
Sunday, 4 January, 2015
Date evidence capture finished
Sunday, 4 January, 2015
Type of report
Enter and view
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Other information of note about this report
Healthwatch reference number
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of disabilities
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?