Enter and view: Bushmead Court Residential Home, Bedford Borough

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Summary of report content

Healthwatch Bedford Borough conducted an Enter and View visit to Bushmead Court Residential Home on 1 April 2015. The team spoke with residents about the care they receive and how they find living in the home using survey methods and noted their observations made throughout the visit. The residents indicated that they were happy with their care and that staff treated them with dignity and respect. The team reported that the physical environment of the home was welcoming and well kept. A range of activities were on offer to the residents, however, it was reported that they were not often well attended. The report made two recommendations. The team suggested that the home should gather resident feedback about the activities they would like to attend, and for the home’s management team to be made aware of Healthwatch Bedford’s role and purpose. The report included a response from the service provider. The home’s manager suggested that feedback about activities is already collected on a 6 monthly basis.

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General details

Report title 
Enter and view: Bushmead Court Residential Home, Bedford Borough
Local Healthwatch 
Healthwatch Bedford Borough
Date evidence capture began 
Sunday, 4 January, 2015
Date evidence capture finished 
Sunday, 4 January, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Staff training
Support
Other information of note about this report 
Activities
Healthwatch reference number 
Rep-5246

Methodology and approach

Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Memory
Mobility
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
3
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.