Enter and view: Burrows House Care home, Bromley

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Summary of report content

Healthwatch Bromley visited Burrows House Care Home on 27th January 2015. The aim of the visit was to engage with residents of the home to understand their experience and give service users the chance to voice their opinions regarding the care they receive. a result of Healthwatch Bromley’s community engagement, there had been several comments submitted to the signposting log regarding care for the elderly in the borough. Healthwatch Bromley’s visit to Burrows House Care Home was in response to this. Three Healthwatch Bromley authorised representatives took part in this visit and report. They categorised their findings in the follow way: premises, staff, activities, food and additional findings. Burrows House Care Home was observed to be homely and welcoming and comfortable for residents. Care planning and patient involvement was of great importance to staff and all seemed to be aware of the necessity for a detailed and individual care plan to be in place. Burrows House Care Home seemed to adopt a patient centred approach to care, a policy strongly advocated by Healthwatch Bromley. Healthwatch Bromley made the following recommendations: - That the activities should be varied and tailored more to the capabilities of residents, as many seemed unable or too frail to participate in the events currently on offer. - The overall condition of the home was felt to do with an update, some of the carpets and décor was mismatched and lacked consistency throughout the home. Healthwatch Bromley recommended where possible, a ‘spruce’ up of facilities, as it would go a long way in uplifting the experience for residents.

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General details

Report title 
Enter and view: Burrows House Care home, Bromley
Local Healthwatch 
Healthwatch Bromley
Date of publication 
Tuesday, 27 January, 2015
Date evidence capture began 
Tuesday, 27 January, 2015
Date evidence capture finished 
Tuesday, 27 January, 2015
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Food and nutrition
Quality of catering
Quality of staffing
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.