Summary of report contentHealthwatch Milton Keynes conducted an announced Enter and View visit to Burlington Hall Care Home in November 2018. Semi Structure interviews were used to collect feedback from six residents an done member of staff. The Enter and View representatives observed that staff were friendly and respectful to residents but there were time constraints leading to limited interactions. There was a varied programme of activities on offer and opportunities for outside visits. However, areas for improvements included that daily routines may not always take account of residents' preferences and that some residents reported that they felt the effects of pressure on staff. Healthwatch Milton Keynes made recommendations to the service provider including: Ensure processes are in place (and all staff trained) to recognise the signs of loneliness or isolation and to introduce action plans to address them; review processes and daily routines to increase individual choice and empowerment; consider the possibility of creating some small alternative social spaces to encourage informal engagement; consider the introduction of a key worker system to improve continuity of care and even better relationships; consider introducing some evening social opportunities such as film nights, card games, or scrabble to reduce feelings of boredom or loneliness; review laundry processes to reduce the number of items lost or mis-delivered; and continue to monitor the delivery of care, to ensure every resident is treated with sensitivity and respect. The service provider repsonded positively to the report and suggested ways in which the recommendations could be taken forward.
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Enter and view: Burlington Hall Care Home
Healthwatch Milton Keynes
Date of publication
Friday, 1 March, 2019
Date evidence capture began
Friday, 9 November, 2018
Date evidence capture finished
Friday, 9 November, 2018
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Lifestyle and wellbeing
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
All people 18 and over
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)