Enter and view: Budbrooke Medical Centre

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Summary of report content

Healthwatch Warwickshire did an announced Enter and View visit to Budbrooke Medical Centre on 18th November 2015. The surgery is in reasonably good condition on the outside and inside and has an onsite dispensary. There was no electronic check in the waiting room, and GPs and nurses call the patients when it is their turn for appointments. They have not had to use translation for any reason so don’t have that service either. The questionnaire asked the patients attending the surgery about appointments, access, parking, signage, staff attitudes, cleanliness and the quality of care amongst other things. One person found the appointment booking system to be poor, but in terms of punctuality the surgery didn’t rate that bad. Feedback from patients at this surgery was very positive with recognition that the surgery is open and responsive to feedback. The surgery was encouraged to continue its excellent work and to share best practice wherever possible.

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General details

Report title 
Enter and view: Budbrooke Medical Centre
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Friday, 4 December, 2015
Date evidence capture began 
Wednesday, 18 November, 2015
Date evidence capture finished 
Wednesday, 18 November, 2015
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Car parking access
Decor
Waiting time to be seen once arrived at appointment
Other information of note about this report 
Good Practice
Healthwatch reference number 
Rep-5361

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
33
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.