Enter and view: Brownlow Group Practice

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Summary of report content

Healthwatch Liverpool gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Liverpool to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Liverpool visited Brownlow Group Practice on 25/07/2013. The summary of findings of in relation to interviews with those that use the service, staff and observations. Whilst there were positive observations from this visit, for example about the activities organised with residents at and outside of the home, Healthwatch representatives also noted some issues that could be improved. There was 6 recommendations within this report in relation to parking, building/facilities and information providing.

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General details

Report title 
Enter and view: Brownlow Group Practice
Local Healthwatch 
Healthwatch Liverpool
Date of publication 
Tuesday, 25 September, 2018
Date evidence capture began 
Tuesday, 25 September, 2018
Date evidence capture finished 
Tuesday, 25 September, 2018
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Healthwatch reference number 
Rep-6972

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
10
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.