Enter and view: The Broughtons Care Home

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Summary of report content

Healthwatch Salford conducted an announced Enter and View visit to The Broughtons Care Home, a privately owned residential care home with space for 39 residents, on 15 February 2018. Based on CQC ratings and local feedback, Healthwatch Salford have made Enter and View of local care homes a priority to contribute to the local strategic improvement plans for care homes. This visit was carried out as part of this priority work. Authorised representatives conducted interviews with residents, their families, and staff at the care home to explore experiences of quality of care, safety, dignity, staff training and resident and family involvement. A proportion of the visit involved the authorised representatives walking around the public/communal areas and observing the surroundings. Feedback from residents and staff was positive overall, with residents commenting that they enjoyed the mealtimes, that they felt able to take part in activities they enjoyed before moving to the home and that they had good and regular access to health professionals. It was noted that residents have the opportunity to influence change e.g. the Care Home used to provide a cooked breakfast, but after discussion at the regular residents meeting , this is an individual choice with other breakfast options now available. The Enter and View Authorised Representatives noted observing staff entering a bathroom without knocking, and have been assured by the manager's response that this has been addressed through further training and supervision. There were six recommendations made ranging from staff training to ensuring the residents and their families were more aware of the complaints procedure. All of the recommendations were acknowledged and addressed positively by the manager with an explanation of what had, or would be, implemented against each point.

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General details

Report title 
Enter and view: The Broughtons Care Home
Local Healthwatch 
Healthwatch Salford
Date of publication 
Thursday, 15 February, 2018
Date evidence capture began 
Thursday, 15 February, 2018
Date evidence capture finished 
Thursday, 15 February, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Cost of services
Food and nutrition
Health and safety
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not applicable
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.