Summary of report contentHealthwatch Shropshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Shropshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Shropshire visited Broseley Medical Centre on 14/03/2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed that throughout our visit we were very aware how comfortable patients were in engaging with all the staff. All the patients we spoke to were very pleased to have the opportunity to talk about their experiences and express their appreciation of the practice. The recommendations within the report state continues to collect information from patients and their carers about their communication needs in the context of the high priority this practice puts on personalised care. Implements ways of collecting communication information from those patients that don't visit the Practice e.g. through the Practice Facebook page and website. Trains all staff on the requirements of the ‘NHS Accessible Information Standard'. Clarifies, for the benefit of both patients and staff, the situation in respect of hearing loops and ensure that suitable training and sufficient signage is provided. Considers the effectiveness of the markings on the car park for the disabled car parking spaces and the potential trip hazard of the low kerb stones at the entrance to the access pathway.
Would you like to look at:
Enter and view: Broseley Medical Centre
Date of publication
Thursday, 7 June, 2018
Date evidence capture began
Wednesday, 14 March, 2018
Date evidence capture finished
Wednesday, 14 March, 2018
Type of report
Enter and view
Building and facilities
Quality of care
Quality of regulation
Quality of staffing
Quality of treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?