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Summary of report content

Healthwatch Shropshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Shropshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Shropshire visited Broseley Medical Centre on 14/03/2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed that throughout our visit we were very aware how comfortable patients were in engaging with all the staff. All the patients we spoke to were very pleased to have the opportunity to talk about their experiences and express their appreciation of the practice. The recommendations within the report state continues to collect information from patients and their carers about their communication needs in the context of the high priority this practice puts on personalised care. Implements ways of collecting communication information from those patients that don't visit the Practice e.g. through the Practice Facebook page and website. Trains all staff on the requirements of the ‘NHS Accessible Information Standard'. Clarifies, for the benefit of both patients and staff, the situation in respect of hearing loops and ensure that suitable training and sufficient signage is provided. Considers the effectiveness of the markings on the car park for the disabled car parking spaces and the potential trip hazard of the low kerb stones at the entrance to the access pathway.

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