Enter and view: Broseley Medical Centre

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Summary of report content

Healthwatch Shropshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Shropshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Shropshire visited Broseley Medical Centre on 14/03/2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed that throughout our visit we were very aware how comfortable patients were in engaging with all the staff. All the patients we spoke to were very pleased to have the opportunity to talk about their experiences and express their appreciation of the practice. The recommendations within the report state continues to collect information from patients and their carers about their communication needs in the context of the high priority this practice puts on personalised care. Implements ways of collecting communication information from those patients that don't visit the Practice e.g. through the Practice Facebook page and website. Trains all staff on the requirements of the ‘NHS Accessible Information Standard'. Clarifies, for the benefit of both patients and staff, the situation in respect of hearing loops and ensure that suitable training and sufficient signage is provided. Considers the effectiveness of the markings on the car park for the disabled car parking spaces and the potential trip hazard of the low kerb stones at the entrance to the access pathway.

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General details

Report title 
Enter and view: Broseley Medical Centre
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Thursday, 7 June, 2018
Date evidence capture began 
Wednesday, 14 March, 2018
Date evidence capture finished 
Wednesday, 14 March, 2018
Type of report 
Enter and view
Key themes 
Administration
Booking appointments
Building and facilities
Complaints procedure
Health promotion
Health protection
Information providing
Quality of care
Quality of regulation
Quality of staffing
Quality of treatment
Healthwatch reference number 
Rep-7253

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
16
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.