Enter and view: Broseley Medical Centre

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Summary of report content

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Report 
PDF icon 20180607_Shropshire_Enter_and_View_Report_Broseley_Medical_Centre_2018.pdf

General details

Report title 
Enter and view: Broseley Medical Centre
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Thursday, 7 June, 2018
Date evidence capture began 
Wednesday, 14 March, 2018
Date evidence capture finished 
Wednesday, 14 March, 2018
Type of report 
Enter and view
Key themes 
Administration
Booking appointments
Building and facilities
Complaints procedure
Health promotion
Health protection
Information providing
Quality of care
Quality of regulation
Quality of staffing
Quality of treatment
Healthwatch reference number 
Rep-7253

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
16
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.