Enter and view: Broomfield Residential Care

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Summary of report content

Healthwatch Milton Keynes carried out an Enter and View visit to Broomfield, a privately-owned residential care home that was occupied by 28 residents at the time of the visit. A number of the residents at Broomfield were living with impaired cognitive ability. This visit was carried out as part of Healthwatch Milton Keynes’ Enter and View programme.

During the visit, the following aspects were considered: social engagement and activity, staff interaction, premises and lunchtime. Positive findings included: the premises were clean with plenty of natural light; lunchtime was calm and relaxed, and residents were satisfied with the food provided at the home. Areas for improvement included: there were limited examples of opportunity for social engagement or activities and the environment was absent of stimulation for residents; the premises lacked a homely feel; there may be a requirement for staff development in meeting the needs of residents with hearing impairments and other conditions.

The residents who were able to communicate verbally expressed frustration at the lack of stimulation. In general, comments about residents’ treatment by staff were positive, however some comments suggested issues around staff having enough time and variability in the quality of care provided.

Healthwatch Milton Keynes made several recommendations around: ensuring residents have daily opportunities for social development and engagement in activities; improving staff interaction with residents to ensure consistent care that addresses residents’ social, emotional and communication needs, as well as their physical needs; making the premises more homely, stimulating and social; encouraging staff to use mealtimes as an opportunity to engage with residents. The report includes a response from the provider outlining an action plan of what will be done to address the recommendations made by Healthwatch Milton Keynes.

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General details

Report title 
Enter and view: Broomfield Residential Care
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Wednesday, 12 June, 2019
Date evidence capture began 
Thursday, 28 March, 2019
Date evidence capture finished 
Thursday, 28 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Staff attitudes
Staff training
Healthwatch reference number 
Rep-4625

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
6
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.