Enter and view: Broomcroft House Care Home

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Summary of report content

Healthwatch Sheffield conducted an Enter and View visit to Broomcroft House care home on 7th February 2019. They spoke to 12 residents, 6 relatives and 6 members of staff. 

Overall, the care home received positive feedback. The residents and relatives spoke highly of staff and the care provided. There was a varied and accessible activities programme that was well advertised throughout the home. Several different GP practices provided care to the residents. 

However, the number of corridors in the home made it difficult for residents to navigate. They also had a high turnover of staff and several changes of management in recent years. 

Healthwatch made several recommendations to improve decor and signage around the home and to improve staff retention. The service provider responded well to these recommendations. 

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General details

Report title 
Enter and view: Broomcroft House Care Home
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Thursday, 22 August, 2019
Date evidence capture began 
Thursday, 7 February, 2019
Date evidence capture finished 
Thursday, 7 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.