Enter and view: Brookview Nursing and Residential Centre, Cheshire

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Summary of report content

Healthwatch Cheshire East conducted an announced enter and view visit to Brookview Nursing and Residential Centre on 5 May 2015. It was selected as part of their Summer 2015 scheduled visits to care homes. The home provides care for residents who may be frail, elderly or have dementia. On the day of the visit, the team spoke with the service manager, staff members, 11 residents and 2 residents. The team’s observations of the home were also included in the findings. The team found the home to have a welcoming and relaxed atmosphere. Residents and relatives were mostly satisfied with the care and support they received from staff. Residents appeared comfortable in the home. Each resident has a named key worker and care plan. The home has a 7 day activities programme, including excursions outside of the home which the residents are encouraged to take part in. However, some felt that more could be done to promote stimulation, both mentally and physically. They felt that the activities, although well planned, could be more social. Relatives praised staff, finding them very caring and that stated that the quality of care was good. The team observed one member of staff interacting with residents in the communal area. This was the main interaction the team observed during their visit. The report did not include recommendations or a response from the service provider.

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General details

Report title 
Enter and view: Brookview Nursing and Residential Centre, Cheshire
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Tuesday, 5 May, 2015
Date evidence capture began 
Tuesday, 5 May, 2015
Date evidence capture finished 
Tuesday, 5 May, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Complaints procedure
Decor
Engagement
Quality of care
Other information of note about this report 
Careplan
Activity Coordinator
Activities
Healthwatch reference number 
Rep-5278

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home
Respite care

Details about conditions and diseases

Types of disabilities 
Mobility
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
15
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.