Enter and view: Brookfield Care Home, Warrington

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Summary of report content

Warrington Healthwatch carried out an Enter and View visit to Brookfield Care Home in November 2016, Brookfield was chosen for the visit due to its specific focus on providing highly-interactive activities programmes for residents; based on resident’s personal interests and hobbies. During this visit only 1 resident was spoken to. The visit reviewed and commented on the following areas: • Activities Programme & Person-Centred Approach • First Impressions • Entrance and Reception Area • Activities and Leisure • Food and Refreshments • Cleanliness and Infection Control • Administration • Admission • Staffing and Staff Training • Privacy, Dignity and Treating People as Individuals • Encouraging Positive and Respectful Attitudes Overall, the report stated that Brookfield appeared to be an excellent place to live and receive care. The building is an attractive, well-maintained and homely residence; entirely fit for purpose, with no forced or contrived ambience and culture. Staff were friendly, knowledgeable and demonstrated a genuine respect for residents. The recommendations made: • Share Good Practice: particularly; the home’s person-centred entertainment and activities approach, the resident ambassador role, the staff reward scheme, pre-admission processes, ‘Getting to Know Me’ documents and ‘You Said We Did’ practices. • Review Front Door Access: consider installing an automatic opening button and slow close bar. The provider acknowledge the positive report and agreed for it to be published.

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General details

Report title 
Enter and view: Brookfield Care Home, Warrington
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Thursday, 15 December, 2016
Date evidence capture began 
Thursday, 17 November, 2016
Date evidence capture finished 
Thursday, 17 November, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Food and nutrition
Quality of care
Quality of staffing
Staff attitudes
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home
Respite care

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.