Enter and view: Brooke House Care Home (Kingsley Healthcare)

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Summary of report content

In November 2017, Healthwatch Norfolk carried out an enter and view visit to Brooke House Care Home, a residential care home run by Kingsley Healthcare. The visit was part of a programme of visits to care homes looking at the relationship between staff and residents and how residents are supported to make their own decisions about activities and food choices. Representatives visited the premises and engaged with resident and their relatives, as well as making their own observations. Representatives reported that residents were treated as individuals and staff had good knowledge and understanding of their likes/dislike and their history. A wide variety of activities are offered to residents and the building is clean and well maintained with large gardens. A choice of food is available and residents and relatives spoke highly of the care provided. Whilst service users could not identify any areas requiring improvement, the report suggests the Home consider reviewing posters to ensure they are easy to read and look at ways to monitor infection control around the use of handheld electronic devices. The report was well received by the provider, who has addressed the readability of the Wellbeing Planner, as recommended by Healthwatch.

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General details

Report title 
Enter and view: Brooke House Care Home (Kingsley Healthcare)
Local Healthwatch 
Healthwatch Norfolk
Date of publication 
Tuesday, 20 February, 2018
Date evidence capture began 
Thursday, 23 November, 2017
Date evidence capture finished 
Thursday, 23 November, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Residential care home

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.