Enter and view: Bromley Park Nursing Home, Bromley

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Summary of report content

Healthwatch Bromley visited Bromley Park Nursing Home on 17th March 2015. The aim of the visit was to engage with residents of the home to understand their experience and give service users the chance to voice their opinions regarding the care they receive. As a result of Healthwatch Bromley’s community engagement, there have been several comments submitted to the signposting log regarding care for the elderly in the borough. Healthwatch Bromley’s visit to Bromley Park Nursing Home was in response to this. Three trained Healthwatch Bromley Authorised Enter & View Representatives (ARs) participated in this piece of work and observed roughly 15 residents and talked to several about their experiences of the home. Healthwatch Bromley categorised their findings in the following way: Premises; staff; food; activities and additional findings. The care home was found to be well decorated and homely, with added personal touches throughout. The manager and deputy manager were very welcoming and accommodating. The residents observed seemed to be happy and content, with staff being attentive to their needs. Healthwatch Bromley made the following recommendation: - That there should be added decoration and pictures etc. ‘This would go a long way in brightening it up the top floor of the home, although the ARs were made aware that this was due to be refurbished in the near future.’

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General details

Report title 
Enter and view: Bromley Park Nursing Home, Bromley
Local Healthwatch 
Healthwatch Bromley
Date of publication 
Tuesday, 17 March, 2015
Date evidence capture began 
Tuesday, 17 March, 2015
Date evidence capture finished 
Tuesday, 17 March, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Discharge
Food and nutrition
Lifestyle and wellbeing
Medication
Quality of care
Staff levels
Support
Other information of note about this report 
Careplan
Healthwatch reference number 
Rep-5230

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Adult social care
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
7
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.