Enter and view: Bristol Royal Infirmary discharge lounge, Bristol

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Summary of report content

This Healthwatch Bristol report published in July 2016 is an Enter and View report detailing the findings of visits to the discharge lounge at the Bristol royal Infirmary on 11, 1 and 21st April 2016. Enter and view representatives visited the BRI discharge lounge and spent time observing social interaction between staff and patients and talking with staff, patients and relatives. The enter and view representatives visited the discharge lounge on three separate dates throughout April 2016, over a different time period on each visit, in order that a more ‘holistic’ impression of the lounge could be obtained. The report divides their finding and observations into the following categories: Patient; relatives and friends; staff and observations. The representatives came to the overall conclusion that in the lounge they observed dignified care from staff in the lounge and a pleasant, calm atmosphere conducive to facilitating a smooth and professional discharge and made the following recommendations: - Patients would have benefited from there being more books and newspapers/magazines available to read. - The drinks machine needed replaced or fixing. - It was suggested that another table may be needed so more patients could eat their meals at a table – there was only one table in the lounge. - To reduce the waiting time for patients who are waiting for medication by the discharge lounge liaising with the hospital pharmacy. - To allocate more time for the preparation of medication or by sub-contracting the work to an external pharmacy. - The provision of a mobile fan for the comfort of individual patients.

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General details

Report title 
Enter and view: Bristol Royal Infirmary discharge lounge, Bristol
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Wednesday, 1 May, 2019
Date evidence capture began 
Monday, 11 April, 2016
Date evidence capture finished 
Thursday, 21 April, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Food and nutrition
Information providing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Discharge lounge

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.