Enter and view: Bridgewater Park Care Centre

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Summary of report content

Healthwatch North Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services. These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch North Lincolnshire visited Bridgewater Park Care Centre on 20/07/2015. The summary of findings highlight: Residents at Bridgewater Park valued the ability to make their own choices and maintain a degree of independence where possible in the home; most residents at Bridgewater Park were happy with the help that staff gave them to access healthcare in terms of booking and getting to appointments and all reported to receiving adequate privacy during medical visits at the home; Bridgewater Park came across as a generally well looked after residence and residents valued the security aspects of the home such as safety catches on windows and doors; through the observations of Healthwatch representatives and interviews with residents, issues with staff responsiveness and friendliness were a recurring theme; Bridgewater Park had very flexible visiting hours, as friends and relatives were able to come and visit whenever suited them. The report includes 18 recommendations and does not include a response from the provider.

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General details

Report title 
Enter and view: Bridgewater Park Care Centre
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Monday, 20 July, 2015
Date evidence capture began 
Monday, 20 July, 2015
Date evidence capture finished 
Monday, 20 July, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Health and safety
Lifestyle and wellbeing
Quality of staffing
Healthwatch reference number 
Rep-0933

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
12
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.