Enter and view: Bridgemead House

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Summary of report content

Healthwatch Bath and North East Somerset conducted an Enter and View on Bridgemead House on 11 October 2017. Bridgemead House is a large care home with 32 rooms providing residential and nursing care for older people, plus some respite and day care. The visit was arranged as part of Healthwatch Bath and North East Somerset's Enter and View schedule. Healthwatch Bath and North East Somerset volunteers observed really good care throughout the visit, which was also expressed through conversation with residents. Residents commented: felt very well looked after and enjoys film nights, likes the friendly attitude of staff and other residents; the care home was excellent. Healthwatch Bath and North East Somerset made 1 recommendation, which was responded to by the provider.

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General details

Report title 
Enter and view: Bridgemead House
Local Healthwatch 
Healthwatch Bath and North East Somerset
Date of publication 
Wednesday, 11 October, 2017
Date evidence capture began 
Wednesday, 11 October, 2017
Date evidence capture finished 
Wednesday, 11 October, 2017
Type of report 
Enter and view
Key themes 
Food and nutrition
Health promotion
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of patient transport
Quality of staffing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.