Enter and view: Branston Court Care Home, Staffordshire

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit on Branston Court Care Home, a nursing home with 45 places caring for adults under and over 65 years with varying needs, on 1st August 2017. The purpose of the visit was to check on the following: - staffing levels, including agency usage and morale - the impact of not having a permanent manager - quality of care and activities - staff training including on challenging behaviour - whether there has been a reduction in safeguarding issues - noise levels on first floor. The Enter and View representatives reported: - the home is a two-storey purpose-built building in excellent condition with an attractive enclosed garden area; - internally the home was in the process of being re-decorated; the décor, furnishing and lighting was all to a high standard; - there had been a number of recent changes in management – a new Manager had been appointed but was not yet in post; - 3 agency staff and 2 bank staff are used; - regular meetings with residents and relatives have been introduced recently; - a new call-bell system was being installed during the visit; - the home employs two activity coordinators and representatives observed and heard evidence of a range of meaningful and stimulating activities; - menus provided choice for all courses of all meals, food at lunchtime looked appetising and assistance was provided where necessary; - care staff took a compassionate and person-centred approach in their interactions with residents; - a Local Safeguarding Enquiry is currently taking place in relation to two residents with challenging behaviour which needs to be resolved as soon as possible; - the number of staff on the ground floor appeared satisfactory; one carer said there were not enough staff on the first floor due to 2 residents with challenging behaviour taking up all the time of 2 carers; - overall the home provides a good, caring environment. One relative expressed reasonable satisfaction with the home. Staff commented: - enthusiastically about their work; - that they were all receiving additional dementia training. The report made no recommendations but suggested a follow up visit to check safeguarding issues have been resolved and the appointment of a new permanent manager has restored stability. The provider responded positively to the visit and commented that the visit helped them to identify agency usage as an area for improvement.

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General details

Report title 
Enter and view: Branston Court Care Home, Staffordshire
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Sunday, 1 October, 2017
Date evidence capture began 
Tuesday, 1 August, 2017
Type of report 
Enter and view
Key themes 
Quality of care
Staff levels
Staff training
Other information of note about this report 
Safeguarding
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-1683

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
N/A
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Dementia
Social care services 
Adult social care
Nursing care home

Details of people who shared their views

Number of people who shared their views 
5
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.