Summary of report contentOn 15 March 2017 Healthwatch Luton completed an Enter and View visit to the Bramingham Dental Clinic. Authorised representatives conducted short interviews with 5 members of staff and 7 patients. Purpose of visit: • To engage with service users of dental surgeries and understand how NHS costs are communicated to the public • Identify examples of good working practice • Observe patients engaging with the staff and their surroundings • Capture the experience of residents and relatives and any ideas they may have for change Summary of findings: • Everyone spoken with on the day, including staff and patients thought the service was run very well. • Clear information was provided regarding costs and structure of costs, as well as how to make a complaint. • The staff could speak a wide range of languages. • This clinic had low numbers of DNA’s (did not attend) due to their reminder services through texts, emails or calls. Recommendations: • As all those patients we talked to did not understand the banding structure of NHS costs, or the treatments available per band, Healthwatch Luton would recommend this clinic promotes this further to their patients. Despite having posters on the notice boards, the patients still seem unaware. • Communications on the importance of children’s dental care is essential, with two patients at this clinic (one with a 2yr old and one with a 4yr old) not understanding the importance of dental care at this age, and not bringing them to the dentist. • Communications to both staff and patients on the complaints process. Although Healthwatch Luton saw the complaints process on the notice board the patients we spoke with were still unaware of how to make a complaint. Provider response is included in this report with recognition to a number of changes to be implemented.
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Enter and view: Bramingham Dental Clinic, Luton
Date of publication
Friday, 3 March, 2017
Date evidence capture began
Wednesday, 15 March, 2017
Date evidence capture finished
Wednesday, 15 March, 2017
Type of report
Enter and view
Cost of services
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Allied health care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
What type of impact was determined?
Tangible impact (not cost related)