Summary of report contentHealthwatch Rochdale conducted an announced Enter and View visit to Braeside Care Home, as part of a programme of announced Enter and View visits to care homes in the Rochdale borough,12 July 2018. The visit was based on the eight care quality indicators developed by Independent Age. The Enter and View Authorised Representatives found that residents knew who the manager was and spoke highly of her and the Care Home and that residents and relatives, on the whole, felt that the staff were caring and well trained although it was felt that more staff would allow a more unhurried relationship with residents. Mealtimes were reported by residents and relatives as being very sociable with high quality food, and relatives being welcomed to stay and eat with the residents. One resident said they would prefer more flexible mealtimes although staff said that this was possible, as was where anyone chose to eat their meals. Residents and relatives told the visiting team that their cultural and spiritual needs were well catered for and, while not many people knew what the official complaints process was, they all said they would feel welcome and confident in speaking to the manager if they needed to. The visiting team noted that two emergency cords in bathrooms were broken, and reported this during the visit as well as making a recommendation in the report to ensure that these were working and tested regularly. The report made three other recommendations including a suggestion that the residents with more advanced Dementia would benefit from a calming/ sensory room for those times when they may become agitated. The provider responded very positively to all recommendations contained within the report including detailing how the emergency cords, which were already fixed by the time of the response, would be checked and tested. They also outlined how they would manage the need for a calming/ sensory room until space came available for a more permanent fixture.
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Enter and view: Braeside Care Home
Date of publication
Monday, 8 October, 2018
Date evidence capture began
Thursday, 12 July, 2018
Date evidence capture finished
Thursday, 12 July, 2018
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of disabilities
Types of long term conditions
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)