Enter and view: Braeside Care Home

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Summary of report content

Healthwatch Rochdale conducted an announced Enter and View visit to Braeside Care Home, as part of a programme of announced Enter and View visits to care homes in the Rochdale borough,12 July 2018. The visit was based on the eight care quality indicators developed by Independent Age. The Enter and View Authorised Representatives found that residents knew who the manager was and spoke highly of her and the Care Home and that residents and relatives, on the whole, felt that the staff were caring and well trained although it was felt that more staff would allow a more unhurried relationship with residents. Mealtimes were reported by residents and relatives as being very sociable with high quality food, and relatives being welcomed to stay and eat with the residents. One resident said they would prefer more flexible mealtimes although staff said that this was possible, as was where anyone chose to eat their meals. Residents and relatives told the visiting team that their cultural and spiritual needs were well catered for and, while not many people knew what the official complaints process was, they all said they would feel welcome and confident in speaking to the manager if they needed to. The visiting team noted that two emergency cords in bathrooms were broken, and reported this during the visit as well as making a recommendation in the report to ensure that these were working and tested regularly. The report made three other recommendations including a suggestion that the residents with more advanced Dementia would benefit from a calming/ sensory room for those times when they may become agitated. The provider responded very positively to all recommendations contained within the report including detailing how the emergency cords, which were already fixed by the time of the response, would be checked and tested. They also outlined how they would manage the need for a calming/ sensory room until space came available for a more permanent fixture.

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General details

Report title 
Enter and view: Braeside Care Home
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Monday, 8 October, 2018
Date evidence capture began 
Thursday, 12 July, 2018
Date evidence capture finished 
Thursday, 12 July, 2018
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Decor
Engagement
Food and nutrition
Health and safety
Health promotion
Health protection
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-6965

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Memory
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
10
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.