Enter and view: Bradwell Hall Nursing Home Ltd

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit to Bradwell Hall, a 171 bed Nursing Home, on 31 march 2014. The purpose of the visit related to concerns raised during Care Quality Commission and Staffordshire County Council inspections. At the time of the visit some areas of the home were undergoing renovation and redecoration and in the new financial year another part of the home was to be updated. The Enter and View Authorised Representatives were advised by the owners that they update/ redecorate the units on a rota basis. The visiting team found that, overall, staff seemed dedicated to the residents that they looked after with none of the residents or relatives spoken to having any complaints about the staff. All the residents spoken to advised that the food was good. The main meals were prepared in a central kitchen and taken to the 5 units by way of hot trollies. If residents changed their mind about the choice they had made, the kitchen accommodated this. Each unit had its own small kitchen area in which to prepare breakfast and also to provide snacks and drinks throughout the day when requested by the residents. The Home was able to offer it staff in-house training and this was done during work hours which prevented the staff losing any days off unless absolutely necessary. There was also an activities coordinator on each unit as well as a full time hairdresser who visited each unit on a particular day of the week. Unusually there was also a social worker employed at the home. The recommendations made in the report were: Hand sanitizing facilities should be available in all units of the home. All doors in the home should have automatic release mechanisms so that in the event of a fire, the residents are afforded the protection of the doors. More interaction is needed with the residents when for example when helping them to eat. Need to ensure that activities are encouraged and activities coordinators have the appropriate resources to carry out their role. Activities should be tailored to the needs of the residents. Need to look at the ability of family members to stay the night, especially if a family member was at the end of life stage. Currently there are no facilities to allow this. Look at possible training for the staff with regard to nail care for the residents, at the moment it is only those residents with Diabetes that have this service. The flooring in the EMI unit should be looked at. Carpets can be hazardous and cause trips and falls. Suggest that hard flooring would be more appropriate. The visiting team felt that as the Home was undergoing significant redecoration at the time of the visit, it would be beneficial to revisit the home in 6 months when this has been completed. There was no provider response included within the report

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General details

Report title 
Enter and view: Bradwell Hall Nursing Home Ltd
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Monday, 31 March, 2014
Date evidence capture began 
Monday, 31 March, 2014
Date evidence capture finished 
Monday, 31 March, 2014
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.