Enter and view: Bradley House Nursing Home

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Summary of report content

Healthwatch Trafford conducted an Enter and View visit to Bradley House Nursing Home on 12 December 2018. Bradley House provides nursing and residential care for up to 34 residents and specialises in supporting people with dementia who have additional nursing and/or behavioural needs.

Observation by the Enter and View representatives reported that: on entering the home, there were a variety of notice boards on the walls with information for residents and visitors; the home employs a dedicated Activities Coordinator; discussions with the owners and staff found a high level of understanding of the needs of people with dementia in terms of their environment and maintaining their physical and emotional wellbeing; members of staff spoken to said they were very happy working there and that the Manager was very approachable and supportive.

The Manager agreed to send out 28 questionnaires to relatives of residents living at the home. Of these, 11 completed questionnaires were returned to Healthwatch Trafford. All of the relatives who completed questionnaires reported that they felt their relatives living at Bradley Nursing Home were treated with kindness and compassion.

Several areas of good practice were identified. Healthwatch Trafford made one specific recommendation: to review the source of the odour that persevered through the home. Other good practice initiatives were also suggested around: encouraging reminiscence in people with dementia, identifying changes in nutrition or hydration, and oral health for adults in care homes. No response from the provider was included.

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General details

Report title 
Enter and view: Bradley House Nursing Home
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Monday, 1 April, 2019
Date evidence capture began 
Wednesday, 12 December, 2018
Date evidence capture finished 
Wednesday, 12 December, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Health and safety
Holistic support
Lifestyle and wellbeing
Quality of care
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.