Enter and view: Bradbury Home

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Summary of report content

Healthwatch Southend gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Southend to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Southend visited Bradbury Home on Friday 15 December. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform while visiting Healthwatch Southend heard that Bradbury Home has excellent responsive staff but although the residents knew who the Manager was the general feeling was they did not see enough of her. Healthwatch Southend heard that staff skills were good but we also heard some minor concerns about lack of staff. Healthwatch Southend understand that Bradbury Home has a very varied and full activities programme which was evidenced by photos and was praised very highly by some residents and seems responsive to their needs. Healthwatch Southend were not clear the extent to which the home tailors activities to residents’ specific interests and would like to see more feedback routes for residents to give their opinions about activities, such as surveys, committees, 1:1s etc. Healthwatch Southend heard excellent feedback regarding the quality and variety of food available at mealtimes and were shown examples of menus. We were also given examples of how specific dietary requirements are met. Healthwatch Southend heard that residents have regular access to healthcare professionals such as GPs and dentists. Healthwatch Southend saw that it was not standard practice for staff to wear identifying name badges and residents, especially those with dementia, had difficulty in identifying and naming staff. The report includes 2 recommendations. These include consider providing identification badges for all members of staff. The home’s Manager be more visible for residents and spend more time with them to better understand their needs.

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General details

Report title 
Enter and view: Bradbury Home
Local Healthwatch 
Healthwatch Southend
Date of publication 
Wednesday, 12 December, 2018
Date evidence capture began 
Wednesday, 12 December, 2018
Date evidence capture finished 
Wednesday, 12 December, 2018
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.